Privacy Policy

Last updated: September 28, 2025

1. Introduction

Welcome to MediQR. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, please contact us at info@mediqr.ng.

When you use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we describe our privacy practices. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our services.

This privacy policy applies to all information collected through our services, which include our website, mobile applications, and any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the "Services").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the Services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us. The personal information we collect may include the following:

Personal Information: Name, email address, phone number, and other similar contact data.
Credentials: Passwords, password hints, and similar security information used for authentication and account access.
Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. We do not store credit card information; all payments are processed through secure third-party payment processors.
Usage Data: Information about how you use our Services, including your IP address, browser type, operating system, access times, pages viewed, and the page you visited before navigating to our Services.
Device Information: Information about your device, including hardware model, operating system version, unique device identifiers, and mobile network information.
Location Data: We may collect information about your location if you enable location services on your device. You can disable location services at any time through your device settings.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your activity on our Services and to improve your experience. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect or receive for various purposes, including:

To facilitate account creation and logon process.
To send you marketing and promotional communications.
To send administrative information to you.
To fulfill and manage your orders.
To post testimonials.
To manage user accounts.
To send you service-related communications.
To enforce our terms, conditions, and policies.
To respond to legal requests and prevent harm.
To deliver targeted advertising to you.
To administer prize draws and competitions.
To request feedback.
To protect our Services.
To deliver and facilitate the delivery of services to the user.
To respond to user inquiries/offer support to users.
To send you marketing and promotional communications.
To deliver targeted advertising to you.
To improve our Services and develop new products, services, features, and functionality.

4. Sharing Your Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may share your information with your consent or at your direction.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access – You have the right to request copies of your personal information.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@mediqr.ng.
Please note that we may ask you to verify your identity before responding to such requests.

7. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Nigeria and choose to provide information to us, please note that we transfer the data, including personal information, to Nigeria and process it there.

Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

MediQR will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and nonetheless will protect your personal information in accordance with applicable data protection laws.

8. Retention of Data

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

We will let you know via email and/or a prominent notice on our Services, prior to the change becoming effective and update the "last updated" date at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this privacy policy, please contact us:

By email: info@mediqr.ng
By phone number: +234 803 123 4567
By mail: 123 MediQR Street, Lagos, Nigeria